Client Care
In an effort to monitor our performance and to provide the highest quality services and products to our clients in a timely manner, Beacon Group has in place a client care program. The intent of the program is to build positive relationships with our clients and in turn provide our clients with a forum to let us know how we are doing. As part of this program, we regularly contact clients for evaluation of our performance in six critical areas: quality, timeliness, responsiveness, technical accuracy, value, and overall client satisfaction. We monitor these ratings on a monthly basis to track our performance and to ensure client needs are being met.
Our client care program manager serves as client liaison for this program. The client care manager is available to receive any feedback on Beacon Group’s performance at any time. While not part of the technical team, the client care manager consistently maintains objectivity, ensures a high level of responsiveness, and facilitates client needs within Beacon Group. To contact the client care manager, send an email to  clientcare@beacongroupllc.com.
We also encourage you to complete our online client satisfaction survey at any time. We welcome and value both project-specific and general comments, and will promptly respond to any concerns you may have.